Delivery and Returns

Delivery and Returns 2017-05-19T18:53:44+00:00

FREE STANDARD DELIVERY on orders over £50 going to a single address within mainland UK.
Orders under £50 within mainland UK – £3.99

At present we are also able to offer our standard delivery to The Channel Islands and Isle of Man at the above rates.

We aim to deliver all orders throughout mainland UK within 2-5 days, although this cannot always be guaranteed. If your order is urgent we recommend that you use our Next Day Delivery Service.

GUARANTEED NEXT DAY DELIVERY on orders within mainland UK – £8.99
For the Next Day Delivery service your order must be placed by 12MD Monday –Thursday for arrival the following day. If your order is placed after 12MD on Thursday your parcel will arrive the following Monday. Orders placed on Saturday or Sunday will be delivered on the following Tuesday.
If you require your order urgently and have missed the deadline for next day delivery please call us and we will endeavour to help you.
Please note that we usually only dispatch orders Monday-Friday. Unfortunately we cannot deliver on Bank Holidays.

SATURDAY DELIVERY Guaranteed Saturday delivery can be arranged throughout mainland UK if we receive your order before 12MD Friday.
Guaranteed Saturday delivery – £13.99

INTERNATIONAL ORDERS
We offer international deliveries throughout most of the world.

Delivery costs are calculated depending on the chosen location.
Europe – £10.99
Rest of the world – £25.99

WE ARE CURRENTLY REVIEWING OUR EUROPEAN DELIVERY CHARGES FOR SMALLER ITEMS. MEANWHILE, IF YOU ARE PURCHASING A SMALL, LIGHT ITEM TO BE DELIVERED WITHIN EUROPE PLEASE CONTACT US FOR A REDUCED SHIPPING CHARGE.

Any queries regarding delivery costs or times please contact us via telephone or e-mail .

RETURNS
If the goods are faulty or we have made a mistake with the personalisation you may, of course, return the item for an exchange or refund and we will cover all the costs of the return. Unfortunately, because personalised goods are made to order they can only be returned if they are faulty or we have made an error.