Terms and Conditions

Terms and Conditions 2017-05-19T18:53:44+00:00

[Last amended 06/05/2014]

These terms and conditions apply to the use of this website at www.papucci.co.uk. Your use of this website indicates that you agree to be bound by these terms and conditions regardless of whether or not you register with us or order from us. If you do not accept any part of the following terms and conditions you must not use the website.

The www.papucci.co.uk website is operated by the Papucci Partnership.

Our VAT registration number is 158 0533 13

Our trading address is as follows:
5 Sharps Lane
East Yorkshire
HU17 8SQ
United Kingdom

E-mail: info@papucci.co.uk

Telephone number: 07527767483

Web address: www.papucci.co.uk


While we take all reasonable steps to provide an efficient and reliable service, we do not guarantee that the Website will be available at all times and would not be liable if for any reason this Website is unavailable at any time for any period. Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Whilst we make every reasonable effort to ensure that the information and/or material contained on this website is correct we will not be responsible for its accuracy or completeness. The material on this website may not be current and we make no commitment to update such material. We may make changes to the material on this website, or to the products and prices described in it, at any time, without notice. We do not make any representations or warranties that use of the site is free of risk or viruses or other damage.

We will not be liable to you under any circumstance for any direct, indirect, consequential or other loss caused by your use of the Site.

We are neither responsible nor liable for your use of other websites which you may access via links within this Website. The Website’s inclusion of links to other sites does not imply Papucci’s endorsement of the material on the websites or any association with their operators.

You may link to, but not replicate, the homepage of this Website subject to the following conditions;

  • You only link from a website that is owned by you
  • You do not in any way imply that we are endorsing any products or services other than our own
  • You do not remove or alter in any way the size or appearance of www.papucci.co.uk
  • You do not create a frame or any other browser or border environment around this website
  • You do not misrepresent your relationship with us nor present any other false information about us
  • Anything that constitutes a trademark displayed on this website is not used without our express written permission
  • Your website complies with all applicable laws and regulations and does not infringe any intellectual property rights or other rights of any person, nor does it contain any content that is distasteful, offensive or controversial.

We reserve the right to withdraw the right granted in this clause at any time. You shall fully indemnify us for any loss or damage we suffer or incur as a result of your breach of any clause.
The content of this Website, (including without limitation all descriptions, written texts, images, photographs, designs, logos and graphics) belong to Papucci. The copying, modification, reproduction or incorporation of all or part of the material on this website in any form is prohibited with the sole exception that you may download and print extracts for the purpose of using this website or placing an order with us.

You shall not attempt to deface, alter or attack the Site in any way. Nor shall you attempt to upload or post to the Site anything which may interfere with the correct operation of the Site or any computer system, or which may be illegal, defamatory, offensive, obscene, racist, scandalous, abusive or infringe another person’s rights. Anything uploaded or posted on the site must also have any necessary licence or approval and must not constitute or encourage conduct that would be considered a criminal offence, be otherwise contrary to the law or infringe the rights of any third party anywhere in the world.

We will fully cooperate with the law enforcement authorities or court order requesting us to disclose the identity of or locate anyone posting any material in breach of the clauses above.

No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without prior written permission.

Any rights not expressly granted in these terms are reserved. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Other than personally identifiable information, covered in our privacy policy, any material that you transmit or post to this website will be considered non-confidential and non-proprietary. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial and non-commercial purposes.


The images of the products are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

Although we have made every effort to be as accurate as possible all sizes, weights, dimensions and measurements indicated on our site are approximations.

All Products on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

As a consumer you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.


Papucci respects your right to privacy. You may browse our Site on an anonymous basis and no personal information is collected about you. If you purchase from us we will have your e-mail address, address and phone number. If you choose to deliver items to a third party, for example a friend, we will also have their address. Your debit/credit card details are not held by us. We maintain an order history of your purchases.


You may optionally decide to register with us to receive updates that may include special offers.
To register with Papucci, simply visit www.papucci.co.uk and fill in your details. You may opt out of this at any time by sending us an e-mail at info@papucci.co.uk and type UNSUBSCRIBE on the Subject Line.

Each registration is for a single user only. You are not allowed to share your username with another person. Responsibility for the security of any passwords rests with you. You must contact us immediately if you suspect that someone else knows your password. We may suspend or cancel your registration at our discretion or if you breach any of your obligations under these terms and conditions.

None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, for example, our delivery suppliers, or as required under English Law.


For the steps required to place an order on our site, please see our ‘Personalise Your Gift’ page. Our order process allows you to check and amend any errors before you submit an order to us. Please take the time to read and check your order at each stage of the order process.

To proceed with your order, select your items by clicking on the ‘Add to Basket’ button next to the item desired. The chosen item will be added to your shopping basket. Once you are happy with your choices, click on the ‘Checkout’ button. You will then be taken to our secure area where you will be asked for your contact details, credit/debit card information and delivery address.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an e-mail that confirms that the products are in production. The contract between us will only be formed when we send you the Production notification.


If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site (see paragraph on Pricing), we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you as soon as possible.

We reserve the right to refuse to accept an order:

  • Where goods are unavailable
  • Where we cannot obtain authorisation for your payment
  • If there has been a pricing or product description error
  • If you do not meet the eligibility criteria set out in our terms and conditions
  • If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
  • If we believe your order is for commercial or other non-domestic concerns


The prices of the Products will be as quoted on our site. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our best efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have received your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Product to you at the incorrect price.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Production Confirmation.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK at the time of ordering. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site and may change from time to time. To check relevant delivery charges, please refer to our Delivery page.


All payments will be charged in British Sterling (£). Payments from outside the UK will be invoiced in British Sterling at the current rates at the time the order is placed.

Payment may be made using a wide selection of debit and credit cards. You confirm that the credit or debit card you are using is yours. Your card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Papucci reserves the right to refuse card payments at its discretion.

Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit or credit card until your order is in production.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site. We cannot guarantee the security of data sent via e-mail, therefore it is advisable not to send payment details by this method.


If you have chosen not to personalise a Product you have a legal right to cancel a Contract. Your legal right to cancel a Contract starts from the date of Dispatch Confirmation, which is when the Contract between us is formed in the case of non-personalised products. If the Products have already been dispatched to you, you have a period of 14 working days in which you may cancel, starting from the day you receive the Products. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Goods must be returned to us in accordance with our returns policy. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or trading Standards office.

Unfortunately, once products have been personalised you will be unable to cancel your order. In order to provide a quick service some products are immediately sent for production. Please check your order on screen and on the confirmation e-mail as we cannot refund products which have been miss-spelt by you.

To cancel a contract please e-mail us at info@papucci.co.uk, send a letter to Papucci, 5 Sharps Lane, Walkington, Beverley, East Yorkshire HU17 8SQ, UK or contact our Customer Services telephone line 07527 767483. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the day you e-mail us, post the letter to us or call us. You will receive a full refund of the amount you paid us minus the delivery charge which is non refundable, unless the Product is faulty, (please see Return of Faulty Product section). We will process the refund due as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.

The cancellation right does not apply in the case of Products that are clearly personalised.

We reserve the right to cancel your order at any time and issue a full refund.


For delivery options please see our Delivery Page.

Delivery charges may apply and are laid out on the Delivery page. Charges may vary according to goods purchased or type of delivery service, for example, express or overseas. Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services. In this case we will contact you to advise you of the revised postal charges.

Next Day Delivery orders placed before 12MD will be processed and dispatched the same day. Delivery will occur the next working day for these orders. If you choose Standard Delivery we aim to deliver all mainland UK orders within 5 working days, but will usually be quicker.

We always aim to fulfill your order by the estimated delivery date set out in the dispatch confirmation. We cannot, however, guarantee that delivery will be made on that day or accept liability for deliveries made outside this timescale. If you require your order urgently we advise that you use our Next Day Delivery service.

If we are unable to meet the estimated delivery date because of an Event Outside our Control, we will contact you with a revised delivery date. Refunds will not be given for next day deliveries if the delivery is delayed for reasons out of our control, for example, severe weather, strikes or no-one available to receive the delivery.

Next Day delivery is only available Monday to Friday, excluding bank holidays.

Next Day delivery to Northern Ireland, Overseas UK addresses and Northern Scotland may take up to 24 hours.

We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

You may specify a delivery address which is different from your invoice address, if, for example, you would like us to deliver the Products directly to a friend, relative or to your place of work.

You confirm that you have given us the correct billing address of your credit/debit card and, in respect of Products being delivered to a separate address, that you have also notified us of the correct delivery address. If these are found to be incorrect we cannot be held liable for the loss of goods and replacements or refunds will not be forthcoming.

The majority of our products are dispatched Signed For My Hermes or Royal Mail. If you have not received your items you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you. We reserve the right to wait up to 10 working days from the date of dispatch before replacing the undelivered item. In the event that we reproduce an item for you and subsequently the original is returned to us as undelivered by Royal Mail we reserve the right to charge an administration fee of up to 100% of the sales price of the reproduced product.

In the unlikely event that you do not receive your order within 10 days of the date on which you ordered them Papucci shall have no liability to you unless you inform us of the problem by e-mail at info@papucci.co.uk within 14 days of the date on which you ordered the products.

Delivery will be completed when we deliver the Products to the address you gave us. The Products will be your responsibility from the completion of delivery.

You own the Products once we have received payment in full, including all applicable delivery charges.


We reserve the right to contact you regarding the delivery of your order as international delivery costs are an estimate and an adjustment to the price may be required.
If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.


If you simply change your mind about an item and it has not been personalised then you may return the item in its original condition for a replacement or refund within 30 days of delivery. Postage costs will not be refunded unless the item is faulty or there has been an error on our part. Even if you qualified for free delivery when placing your order, a postage and packing charge of £1.50 per item will be levied on unwanted items and deducted from any refund given. We cannot be responsible for returns that are lost in transit. We recommend sending the packages by Recorded/Special Delivery.
You must return the Products to us as soon as reasonably practicable. Unless the product was faulty or not as described you will be responsible for the cost of returning the Products to us. You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

Products that have been personalised may not be returned unless faulty or there has been an error on our part.

If you are returning the Products to us because they are faulty or mis-described, we will happily refund the price in full and any applicable delivery charges. You should contact us as soon as possible but no later than 14 days from receipt of the Product. The item must be returned within 30 days of delivery.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.

To return an item simply e-mail us at info@papucci.co.uk indicating which item you are returning, your reason for returning it and whether you are seeking a refund or replacement. We also ask that you give us a contact telephone number. If the item is returnable under our Returns Policy we will issue you with a returns address and a Returns Authorisation Code. Without this code we cannot process your return.

We refund you on the credit card or debit card used by you to pay. Items returned to us within the 30 day period with the appropriate Returns Authorisation Code will be refunded or replaced within 14 working days of receipt of the returned item.

You will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.


If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

We only supply the Product for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods act 1979
  • defective products under the Consumer Protection Act 1987

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or a failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract we will contact you as soon as reasonably possible to notify you and our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our control is over.

When we refer in these terms to “in writing”, this will include e-mail.

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights and obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Please note that these Terms are governed by English Law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland you may also bring proceedings in Scotland.

We will not file a copy of the Contract between us.

We may revise these Terms from time to time. Whenever we revise these Terms we will give you notice of this by stating that these terms have been amended and the relevant date at the top of this page. Every time you order from us, the Terms in force at that time will apply to the contract between you and us.


“Product” means any products displayed for purchase on this website.
“Website” means the website located at www.papucci.co.uk
“working day” means a day other than Saturday, Sunday or bank holidays.
“we” means the Papucci Partnership and its employees
“you” means a user of this website

PLEASE NOTE Unfortunately we are unable to offer our Next Day Delivery service until Thursday 21st February. We apologise for any inconvenience this causes. Dismiss